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Nexora Solutions LLC provides digital services (e.g., consulting, marketing, development). These are intangible, custom, and non-returnable once delivered or once work has commenced.
Clients may request a full refund within 24 hours of purchase only if no work has started and no deliverables or access have been provided.
Once any of the following occurs, all sales are final and non-refundable:
– Work has begun (including research, onboarding, or strategy)
– Any deliverable (draft/final) has been shared
– Access to digital assets, files, or accounts has been granted
For project-based services:
– Fees may be split into milestones
– If the client cancels mid-project, a partial refund may be issued only for unstarted milestones
– Completed or in-progress milestones are non-refundable
Unless explicitly stated in a signed agreement, we do not guarantee specific outcomes (e.g., revenue, rankings, leads). Dissatisfaction with results alone does not qualify for a refund.
Clients agree to:
– Provide accurate requirements and materials
– Respond to communications within a reasonable timeframe (e.g., 3–5 business days)
Delays or lack of response may pause the project and do not create refund eligibility.
– Delivery timelines are estimates unless fixed in writing
– Upon delivery, clients have 48 hours to request reasonable revisions (if included)
– If no issues are raised within this window, the deliverable is deemed accepted
We will issue a full refund if:
– A duplicate payment was made in error
– We fail to deliver the agreed service within a reasonable timeframe and cannot remedy it
– Subscriptions renew automatically unless canceled before the next billing date
– No prorated refunds for partially used billing periods
– Cancellation stops future billing only
Approved refunds are returned to the original payment method within 5–10 business days.
By purchasing, you confirm you have read, understood, and agreed to this policy.